Your Guide To Telemedicine

With the COVID-19 outbreak, telemedicine visits are quickly becoming a mainstream method for healthcare delivery. So, what exactly is telemedicine? Telemedicine refers to the practice of caring for patients remotely when the provider and patient are not physically present with each other. Teleconsultations may have only started gaining popularity since the COVID-19 outbreak, but did you know that NASA has been using telemedicine to provide care to astronauts since the 1960s? Today, online doctor consultations are favoured by patients worldwide for their convenience, effectiveness and safety. With telemedicine, no time is wasted on travelling, and you won’t have to worry about picking up an infection at the clinic. Most importantly, you will still get your minor ailments treated efficiently and effectively. If you still have questions about telemedicine, you’re not alone. Read on to find out everything you need to know about telemedicine.

How does telemedicine work?

 n a telemedicine visit, you will connect with your doctor via a video call on your mobile phone, tablet or laptop. Once the call is connected, the doctor will verify your identity, so please make sure to get your NRIC or passport ready. After the consultation, your doctor will prescribe the necessary medications that will be delivered to your doorstep.

How long will an online consultation last?

A teleconsultation will typically last for ten minutes or less, depending on your conditions.  

What conditions are telemedicine suitable for?

Telemedicine is suitable for conditions that do not require urgent medical attention, such as headaches, chronic conditions, sinus infections, digestive issues and other common ailments. For the complete list of conditions, please click here.

 How would the doctor know what’s wrong with me if they don’t see me in person?

The doctor will be able to see you through the video screen, so they will still be able to see certain symptoms, such as rashes arising from skin irritation. Your medical history will also play a significant role in the clinical diagnosis. With your detailed medical history, your doctor will be able to figure out how it may relate to your current symptoms, diagnose your condition and advise you on the appropriate treatment. This is the reason why The Clinic Group’s teleconsultation services are only available to existing patients who have visited any of our clinics previously.

 How effective and safe is telemedicine?

Due to the COVID-19 situation, it is recommended that you refrain from visiting a clinic or hospital for minor symptoms, treatment for chronic conditions like diabetes and follow-up visits with doctors or physiotherapists. Even though your doctor will not be able to perform physical checks on your body, you can describe your existing symptoms to help your doctor decide if an in-person consultation is necessary. If there are further uncertainties about your ailments, the doctor may ask you to come down for a physical consultation to properly assess your condition. Tip: Before your teleconsultation, make a list of your current symptoms, when they started and how severe they are so that you can your doctor can better assess your condition.

How do I prepare myself for an online doctor consultation?

To make the most of your online consultation, please make sure you have the following:

  • A fully charged device with a screen, such as a phone, tablet or computer
  • A reliable internet connection
  • A comfortable space to sit where your doctor can get a clear view of you
  • Pen and paper to take notes during the call
  • A list of your current symptoms, medical history and any drug allergies

Can I get a Medical Certificate (MC)? 

Yes, you will be issued an MC at the doctor’s discretion. Your MC will be delivered along with your medication.

How do I pay for telemedicine?

Cashless payment, such as debit or credit cards, is accepted for our telemedicine services.

Is telemedicine covered by insurance?

Yes, please check with your personal insurance provider on whether it accepts claims for telemedicine visits.

How can I book an online consultation in Singapore?

The Clinic Group offers online consultations to all existing patients in Singapore. You may book an appointment here.